Surf Wear 2

Q. Is it safe to submit credit card information over the internet?
A. We use secure server software (SSL) that encrypts your credit card and personal information plus all sensitive information is secured or shreaded.

Q. What credit cards and other methods of payment do you accept for orders?
A. We accept: American Express, Mastercard, Visa, Discover, Carte Blanche and Diners. We also accept money orders and personal checks, however, allow an additional 10 days delivery time to allow for check processing.

Q. Does your web site protect and respect my privacy (name, address, telephone number and e-mail address)?
A. We do not share or sell any personal information from our customers. We do add your e-mail address to our mailing list to let you know about sales, new items, or happenings in Hawaii. Our newsletter is transmitted monthly and we try to keep it brief and entertaining. Please let us know if you do not want to receive these newsletters and we will promptly accommodate your wishes.

Q. May I ship items to another address or person?
A. Yes. If you want to send items to friends or family, our shopping cart program has an optional shipping field.

Q. What is your return policy?
A. Customer satisfaction is very important to us. You may return any unworn clothing or unused items in its original condition (resellable) within 30 days of purchase.

Return Guidelines
* Returns and exchanges are only acceptable within 30 days of purchase.
* All items must be unused or in like-new condition.
* Returned merchandise is subject to inspection before issuing a refund or exchange.
* Please send merchandise prepaid via USPS or UPS and if valuable, it's best to insure it.
* Send to: SurfWearHawaii FW, 94-155 Leoole Street, Unit #403, Waipahu, HI 96797.

If we have not addressed your question or concern, please e-mail customer service and we'll get back to you as soon as possible. Mahalo.