Surf Boarders91

About Us

Nineplus are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Nineplus
Money Well Spent LTD (Nineplus)
Unit 1
Goonhavern Ind Est
Truro
Cornwall
TR4 9QL
United Kingdom

Phone: +44 (0)1872 573 120
Fax: +44 (0)1872 572 280
Email: myorder@nineplus.com
VAT No: 797 6419 63


Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment using Protx. If you are shopping from outside of the UK, place your order and your credit card company will convert the transaction to your own currency.

We accept all major payment cards. Nineplus do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

The majority of our shipping is done by DHL. We try to send out tracking numbers to all our customer, but if you do not recieve one please let us know and we will issue you with a valid tracking number.

For surfboards we will package these to best of our ability although if damage occurs we cannot accept responsibility that is outside of our control although we will insure the item.

Delivery Schedule

Once we have recieved your order, and providing that all the items you have ordered are in stock, and payment has been recieved, we aim to get your order picked, packed and shipped within 24 hours. Our DHL collections are at 11am, so if your order is before this time, it may be shipped the same day.

Shipping times are dependent on country and vary from 1-2 days in the UK, 3-6 days in the European Union and 4-7 days outside of the UK.

If you would like a more detailed timescale of your delivery, please contact myorder@nineplus.com

Once your order has been despatched, you can track it using DHL's track and trace service here:
UK & EU Shipments
http://track.dhl.co.uk/tracking/

International Shipments
http://www.dhl.co.uk/publish/gb/en/eshipping/international_air/international_air.high.html

Back Orders

If your item is not in stock, we will back order it for you. We will, if this happens get in touch with you via the email address you supply.

Can I cancel my order?
Unfortunately, given the nature of electronic commerce, and our aim to get our orders shipped to you as quickly as possible, it is not possible to cancel an order placed on the web site. If you are unhappy with your goods once they arrived you are entitled to returns for goods for a refund or replacement. Please check the order confirmation screen carefully before completing your order.

Tax Charges

For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free.

Credit Card Security

Credit Card Information is not handled by ourselves, our Payment Service Provider - Protx handle all our credit card transactions and are fully secure with the latest, standards compliant security. For more information please visit www.protx.com

Guarantee

We guarantee your satisfaction and just want you to be happy.

If for any reason you are unhappy with your product we will try our best to find a suitable alternative or exchange providing the product is returned in the same condition as received.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01872 573120 (International +44 01872 573120) or fax us on 01872 572280 or write to us at:
Unit 1
Goonhavern Ind Est
Truro
Cornwall
TR4 9QL
United Kingdom

Privacy Policy

Money Well Spent LTD (Nineplus) do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

How do I return faulty items?
Please download and print our returns form (Please click here to request one)
and then send the form and the goods in an unused condition in their original packaging to:

Money Well Spent Ltd
(Nineplus)
Unit 1B Goonhavern Ind Est
Goonhavern
Truro
Cornwall
TR4 9QL

Shipping & Handling:
Customers are responsible for return shipping charges. For your protection, we suggest you return your goods via recorded or registered post

Clothing

* All items must be unused and include the original packaging
* Clothing must be clean and unwashed with all tags attached - no pet hair, no human hair, no smoke smell
* If you plan to return your clothing please keep it clean
* Once clothing has been worn and/or washed it cannot be returned or exchanged

Shoes

* Shoes must not be worn and must include the original undamaged packaging - try your new shoes on inside on the carpet - this will help keep your new shoes clean and returnable
* If you plan to return your shoes do not wear them after trying them on
* Shoeboxes must not have tape or any other shipping labels on them - use the wrapping (or something similar) the shoes were shipped in to return shoes
* Once shoes have been worn they cannot be returned or exchanged

Faulty Merchandise
If you believe your product is defective please send it back along with the return form explaining the fault. We will then inspect the product and contact you.

Why might products and prices vary from catalogue to website?
We try and keep pricing consistent across the stores, Web site and catalogue. However, occasionally you may find a different price - this may be due to a special offer that is specific to either Internet, catalogue or store. We aim to keep these instances to a minimum.

Why does the item that I received look different to the one I saw on the Web site or catalogue?
We aim to show as true a representation of our products as possible, but due to the printing process and the output of PC monitors we cannot guarantee an exact colour match.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm